Shipping Policy

Effective Date: September 13, 2026

At Michelleiz, we want your order to reach you safely, securely, and within the expected delivery timeframe. We work with DHL to provide dependable shipping and tracking for our customers.

1. Order Processing

Orders are carefully prepared after payment has been successfully confirmed. Please allow 1–3 business days for processing, packing, and dispatch.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. DHL Delivery

Once your order has been dispatched, it will be handed over to DHL for delivery. A tracking number will be provided when available so you can monitor the progress of your shipment.

Delivery times may vary depending on the destination, customs procedures, local delivery conditions, and other circumstances outside our control.

3. Shipping Delays

Although we work to dispatch orders promptly, delays can occasionally occur because of severe weather, customs inspections, transportation disruptions, public holidays, or other unforeseen events.

If your shipment appears to be delayed, please check your DHL tracking information first. You may also contact us for assistance.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. Michelleiz cannot be held responsible for delays or additional costs caused by incorrect, incomplete, or outdated address information.

If you notice an error in your address after placing an order, contact us as soon as possible. We will try to assist before the package is dispatched.

5. Tracking Your Order

When tracking information becomes available, you can use the DHL tracking service to follow your shipment's journey.

Please allow some time for tracking information to appear after your order has been handed to the carrier.

6. Customs, Duties & Taxes

For international deliveries, your order may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs fees, duties, or taxes are the responsibility of the recipient unless otherwise stated at checkout. Customs processing may also affect the final delivery time.

7. Missing or Damaged Packages

If your parcel arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

If tracking shows that your parcel has been delivered but you cannot locate it, please first check with household members, neighbors, or the delivery location provided by DHL. If the package remains missing, contact us so we can help investigate the shipment.

8. Contact Information

For questions about shipping, delivery, or your order, please contact:

Michelleiz
Company: JAMES HOPE LIMITED
Address: 4 High Street, Manchester, M29 8AL, United Kingdom
Company Number: 09263809
Email: admin@Michelleiz.com

We appreciate your business and are committed to making your shopping and delivery experience as smooth as possible.